Since workers have been on strike at the Congress, hundreds of customers have complained of unsafe and unsanitary conditions at the hotel. Click on an image below to read more.
A customer found that the hotel’s fourth and sixth floors were out of use and the lights had been turned off. However, both floors were accessible to customers by stairs and elevator, even without lights on. (February 2005)
A customer found two fire extinguisher boxes—with the fire extinguishers missing—on the fourth and tenth floors. (February 2005)
When visiting the 9 th floor, a customer was surprised to find the guest hallway nearly dark and blocked with buckets, rags, trash, wooden boards and rolls of wallpaper. (February 2005)
A customer found an exit stairway cluttered and blocked by a ladder, boards, buckets and other materials. In a nearby stairway, he found an iron and ironing board in the walkway. (February 2005)
When going for a soda, a customer found several bags of trash lying next to the vending machine.(February 2005)
Splattered paint and chipped tile inside of a guest room closet in on the eleventh floor. (February 2005)
On the ninth floor, a customer found the wallpaper had fallen off the top of this doorway.(February 2005)
November 13, 2003 --Rodent poison and rodent droppings. Customer photo taken
October 29, 2003--Dead Roach. First floor of the Congress Hotel
August 31, 2003--Rusty radiator at the Congress Hotel.
August 31, 2003--Ceiling in first floor front room (click on photo for larger image.
Hallway to Fitness Room. Customer photo taken 11/13/03
Carpet stain and plaster. Taken September 20, 2003, by a Congress Hotel guest.
July 20, 2003--Upon arrival, guest room 809 toilet found with the seat up and yellow liquid dripping into it.
July 20, 2003--Guest room 809. Source of leak is ceiling above toilet.
